Allerton Health Centre

Jennifer Green

Complaints Procedure 2013

Our Service to you - a guide to our complaints procedure:

If you have cause for complaint, it is important to know we are committed to providing you with an exceptional level of service and customer care. We realise that things can go wrong and there may be occasions when you feel that we have not provided the service you expected. When this happens, we want to hear about it so that we can try to put things right. We investigate all complaints up to 1 year old. All investigations will be kept completely private and confidential.

Step one

To help you resolve your concerns quickly it is important that you speak to the right person. If therefore your complaints relate to Reception Customer Service, then please contact Sue Thomas, Reception Manager. This can be done either via telephone on 0151 7345909 or by writing to Sue Thomas to the address below or email info@jennifergreentherapies.co.uk

If your complaint relates to anything else related to the Allerton Health Centre then please contact Jennifer Green, Director. This can be done either via telephone on 0151 7345959 or by writing to Jennifer Green to the address below.

Please state the complaint being made, the date the complaint refers to, who was involved and your preferred contact method.

Step two

Upon receipt of a complaint the relevant person will aim to confirm receipt of complaint within 24 hours by telephone.

Step three

We aim to hopefully resolve any matters of complaint within 14 days. This will be done using the preferred contact method stated in the initial registration.

If you have cause for complaint, it is important to know we are committed to providing you with an exceptional level of service and customer care. We realise that things can go wrong and there may be occasions when you feel that we have not provided the service you expected. When this happens, we want to hear about it so that we can try to put things right. We investigate all complaints up to 1 year old. All investigations will be kept completely private and confidential.